Frequently Asked Questions (FAQ) : Computer Systems Centre

Bestsellers

AudioEngine A2 White

Eco-Envi for iPad - Black

1TB d2 Quadra V2.1 Hard Disk eSATA, FW800, FW400 USB 2.0

Intuos4 Medium Pen Tablet

Pogo Sketch Silver

ShopCSC Online Frequently Asked Questions (FAQ)

When will my order be processed? [BACK TO TOP]
Orders are processed from 9:00 A.M. to 3:00 P.M. EST Monday to Friday (excluding holidays).
What forms of payment do you accept? [BACK TO TOP]
Currently we only accept online payments via Credit Card only. The following cards are accepted:
- Visa
- Mastercard
- American Express
Is my transaction secure? [BACK TO TOP]
All account information you use or supply us on our web site when ordering or tracking products is completely secured using 128-bit SSL encryption. We also take extra security steps to ensure that no third party can gain access to your personal information.
How do I order? [BACK TO TOP]
1. Find the items that you want to order
  Use the Search Bar at the top if you know the products name or part number, or browse products in the categories to the left. Every product has a product information page, with detailed technical specifications.
2. Add the items to your shopping cart
  Click Add to Cart on a product information page or Buy Now on a product list to add the item to your shopping cart. You can find information of what is contained in the shopping cart at the top of the page. From the shopping cart you can remove items or proceed to checkout. After added items to your shopping cart you are ready to place your order, click Checkout to continue. Once your Account is created you will see the actual delivery costs and your order total including all costs and charges. Then simply follow the onscreen instructions to complete your order.
Do you ship to countries other than Canada? [BACK TO TOP]
Currently we only ship to addresses within Canada.
Who do you use for shipping? [BACK TO TOP]
For all orders except those being delivered to P.O. Boxes we ship via UPS. Orders being shipped to P.O. Boxes are shipped via Canada Post. At our discrestion we may ship Toronto-bound orders via our preferred courier company ShellX.
How long will it take for my order to arrive? [BACK TO TOP]
Shipments to most customers in Ontario and Quebec will take 1-2 business days to arrive from the day your order is processed. Customers living in the Western and Eastern provinces should expect their orders within 5-7 business days.
My order has shipped but it has not arrived. What do I do? [BACK TO TOP]
Once we ship your order you will be sent an email informing you that your order has shipped. This email will also include a tracking number so you can check the in-transit status of your order. When you receive this email the ownership of the order becomes yours. Therefore we do not track orders unless you inform us that a said order has not arrived. If your order is late in arriving, you must contact us immediately. If you fail to do this we will not know your package has been delayed, as we consider all shipped order as delivered unless otherwise informed.
I have received a Courier Card for my missed delivery. What do I do with it? [BACK TO TOP]
If you were not available to take receipt of your order at the time delivery was attempted, you will have had a Courier Card left with information regarding your order. Please follow the instructions on the card in regards to receiving your order. Once the courier has attempted delivery, you then become responsible for either rearranging delivery of your order, or you may have to go to your local Couriers depot and collect your items. Failure to do this within a certain time frame may mean your order is returned to us, at which point we will have to charge you again to redeliver the order.
My order arrived but seems to be damaged/defective. What do I do? [BACK TO TOP]
We want to be sure that the products you order will perform according to the manufacturer's specifications, without defects, straight out of the box. Since defects do occur upon occasion, all defective products may be returned for credit or for replacement at our discretion. The product must be defective upon receipt or upon first installation. Any defect that occurs after the product has been in use is not returnable to us.

To return a defective product to us simply contact us to arrange shipment back to us. You must contact us within 7-days of receiving the product if you wish to make a return.
I need to return a non-defective product to you. How do I do this? [BACK TO TOP]
All non-defective/damaged returns must be made within 7-days of receiving the product and must be FACTORY SEALED, in new and resalable condition, and include original packaging with all unmarked manuals, accessories, and warranty cards. Non-defective returns will be reimbursed by Store Credit ONLY. You will also be responsible for the return shipping of non-defective products.

To return a non-defective product to us simply contact us to arrange shipment back to us. You must contact us within 7-days of receiving the product if you wish to make a return.
How does instant rebate and mail in rebate work? [BACK TO TOP]
Rebates are one customer per household. Instant rebates are applied on your order by CSC. Mail in rebates are supplied by the manufacturer.
I want to change my Order or Account. How do I do this? [BACK TO TOP]
If you need to make a change to an Order (including cancellation, adding an item to it, removing and item from it or changing the Delivery Address), then please contact us via the form on our contact page or telephone us during business hours.

If you need to make changes to your account you can do this yourself by logging in and going to Edit Account.
My Order status says Backordered. What does this mean? [BACK TO TOP]
You have ordered an item that is temporarily out of stock or has been allocated to another customer who has ordered the same item before you. If this is the case then you may either wait for stock to arrive, at which point your order will be processed as a priority, or cancel the order.
My Order status says On Hold. What does this mean? [BACK TO TOP]
If your order has been placed On Hold it usually means there has been a problem processing your order. This may be due to billing information not being verified, wrong expiry date entered, or any number of other reasons. As such we would ask you to contact us via email or telephone us during regular business hours at your earliest convenience.
Do you allow In-Store Pickups for local customers? [BACK TO TOP]
We do offer In-Store Pickups for local customers. To do this simply select 'In-Store Pickup' as your shipping method during the checkout procedure. A confirmation email will be sent notifying you when your order is ready for pickup.

Please note that when using this option the cardholder must be present when picking up an order. We do not accept 3rd party pickups.
I need an invoice for my order. Where do I get one? [BACK TO TOP]
A full invoice, including a detailed listing of all products and associated serial numbers will be sent along with your order. At your request we can also include multiple copies of the invoice with your order.
When is my credit card charged? [BACK TO TOP]
Your credit card will only be charged after your order has been processed and is ready to ship, NOT when you place your order. This allows us to verify the order before charging your credit card. For In-Store Pickup orders, your credit card is charged when you arrive to pick up your order.
Why am I charged an Environmental Fee? [BACK TO TOP]
Beginning April 1st, 2009, Ontario's new Waste Electrical and Electronic Equipment (WEEE) program took affect. This program is designed to promote reduction, reuse and recycling of electronic waste in the province. This affects all purchases in Ontario of EEE material by the addition of fees by item depending on its class. The Ontario Government is implementing Phase I now. Phase II is scheduled to come into effect July 10th, 2009, and will include additional EEE products.
How is the Environmental Fee calculated? [BACK TO TOP]
- Desktop Computers (with keyboard and mouse) - $ 14.08/unit
- Apple Mac Mini -$ 13.44/unit
- Apple iMac - $ 26.11/unit
- Portable Computers - $ 2.14/unit
- Computer Peripherals (eg. Mice, Keyboard, Optical drives, Hard drives) -$ 0.32/unit
- Monitors -$ 12.03/unit
- Televisions - $ 10.07/unit
- Printers - $ 5.05/unit
Can you waive the Environmental Fee? [BACK TO TOP]
These fees are mandatory and unfortunately cannot be waived. For more information on this program, please visit the Ontario Electronic Stewardship
What is your return policy? [BACK TO TOP]
There is a 10 day return policy on unopened products, however a 15% restocking fee will be charged.